Oh just by the way - - -
I can't get passed the Verizon contact page to register my issue directly. They seem to have required STATE but then have disabled the STATE field.
It fails on both Firefox and IE.
I can see that I am up against real customer service professionals here.
So if you or anyone you know has a contact within Verizon who can, you know, pass a note please let me know.
It's a wonder that the Department of Homeland Security can anything out of these guys.